Help center
How can we help?
Quick answers for listening, Premium, purchases, and your private data.
Restore Premium
Open Profile in La-Lo-Ka, then choose Restore Purchases. Use the same Apple Account that made the original purchase.
Manage a subscription
Open iPhone Settings, tap your name, then choose Subscriptions and La-Lo-Ka.
A sound will not play
Open the Sounds tab and start the sound again. Check your device volume and disconnect any Bluetooth device you are not using.
Background listening
Start a sound, then lock your iPhone or switch apps. Playback controls remain available from the Lock Screen and Control Center.
Your mood history
Mood check-ins stay on your iPhone. Deleting La-Lo-Ka also removes those entries; they are not stored on our servers.
Request support
Describe what happened, your iPhone model, and the iOS version. Never include passwords or payment details.
Open a private-data-safe support request